Customer Advocate III Requisition ID: 8269 Location: Atlanta, GA, US, 30328 Department: Supply Chain Travel: No Travel Required **At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.** **With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.** **If this sounds like something you would like to be a part of, we’d love to hear from you.** **A World of Difference. Made Possible.** This position is responsible for proactively managing major global customer accounts through the utilization of the supply chain processes, technologies, and tools and making tactical and strategic decisions regarding those accounts daily. Balance customer needs with Division’s objectives of maximizing tons, product mix, and pricing. Develop and maintain customer, sales, supply chain and manufacturing relationships through superior service and communication. The Customer Advocate works in conjunction with global customers, sales, freight forwarders, steamship lines, port warehouses, mills, supply and transportation planners, logistics and other support functions to ensure the best service to our customers. **JOB FUNCTION:** Job functions include but are not limited to the following. + Effectively handles strategic accounts; exhibits leadership and develops areas of expertise. + Provides process expertise to tactical decisions regarding accounts daily including order management across accounts. + Assists in root cause problem solving surrounding customer issues and concerns + Participates in training, skill building and knowledge transfer on process and systems to ensure on time delivery and accurate invoicing. + Demonstrates competency in SAP systems and functionality required for order entry, management, tracking and problem resolution of customer orders. + Executes order close to ensure a clean order book and daily utilizes various reports to manage customer orders. + Actively pursues the use of non-conforming product (NCP) to meet order requirements and reduce NCP quantities by working with supply planners. + Manages order quantities to maximize shipping capabilities; determines the most cost-efficient shipping method; anticipates customer needs and proactively plans and manages customer accounts for order receipt; has a clear and solid understanding of processes and downstream impact on Company’s profitability. + Perform as key driver in communication process: initiating communication and integration with downstream partners. Maintains a positive and proactive relationship with Sales, Logistics, Planning and Scheduling, Mill and Converting facilities. + Builds a positive rapport and maintains effective relationships with customers and proactively communicates with customer regarding status of account and service. + Performs as a good team player through showing mutual respect and creating morale / spirit, sharing knowledge, demonstrating a willingness to learn, be a willing back up, actively participates in meetings, identifies continuous improvements, uses diplomacy and tact and treats others with respect and dignity. **BACKGROUND / EXPERIENCE:** + Fluency in Spanish preferred but not required + 0-3 years of relevant work experience required + Basic knowledge of global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing) + Prior successful Customer Service experience, a proven track record of accomplishment in working in an environment servicing domestic and export customers **EDUCATION / KNOWLEDGE:** + College degree or equivalent business experience required **SPECIFIC SKILLS:** + Attention to Detail + Customer Focus + Business Acumen + Conflict Management + Priority Setting + Action Oriented + Informing + Perseverance + Problem Solving + Written Communications **Pay Range:** **$57,840.00** - **$72,300.00** **Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.Click here to view the Poster, EEO is the Law. (http://performancemanager4.successfactors.com/Graphicpkg/SF\_eeo\_is\_the\_law\_federal\_poster.pdf)** **​** **Nearest Major Market:** Atlanta