Details **Open Date** 09/16/2024 **Requisition Number** PRN39879B **Job Title** Customer Advocate Spec **Working Title** Customer Advocate Specialist - Dermatology **Job Grade** UGR **FLSA Code** Nonexempt **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** Monday – Friday **VP Area** U of U Health - Academics **Department** 01455 - Dermatology Clinical Hpp **Location** Other **City** Murray, UT **Type of Recruitment** External Posting **Pay Rate Range** 17.66 - 22.29 **Close Date** **Open Until Filled** Yes **Job Summary** **Work from home option is available after training.** This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients. **Responsibilities** **Essential Functions** Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner. Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed. Maintains excellent schedule adherence and productivity standards. Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls. Performs other administrative or clerical duties and projects as assigned by the manager. **Knowledge / Skills / Abilities** Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer. Demonstrated excellence in verbal and written communications. Ability to respond appropriately to customer requests for one call resolution. Demonstrated computer literacy, including working knowledge of Microsoft Office applications. Ability to type at least 45 WPM . Ability to maintain a professional demeanor and high productivity in stressful or difficult situations. Ability to prioritize and multi-task in a fast paced environment. Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests. Ability to report to work on time and avoid unnecessary absenteeism. **Minimum Qualifications** Required Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience). Preferred Experience with Epic and Outlook. **Preferences** **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.