Houston, TX, US
56 days ago
Customer Analytics Analyst
Welcome page Returning Candidate? Log back in! Customer Analytics Analyst Job Locations US-TX-Houston Job ID 2024-32985 Category Marketing Type Regular Full-Time Overview

Group 1 Automotive, a leader in automotive retail, is looking to add a Customer Analytics Analyst to our team.

 

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

Opportunity to grow into a bigger positionHealth, Dental, Vision, Life, and Disability insurance401(k) plan with company matchPaid Time-OffEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment, with job training and advancement opportunities

Job Summary:

The customer analytics analyst is responsible for managing the day-to-day operations of Group 1’s customer data platform (CDP) and related solutions. The analyst will design, build, and manage data processes within the CDP to ensure customer data is standardized and optimized for marketing programs. The analyst will need to have a good understanding of python and SQL to build and updates data processes. The analyst will also oversee the data integration processes, including managing changes and resolving issues related to the integration processes.  This role will require significant collaboration with business and technical stakeholders to ensure Group 1 maximizes the value from its CDP investment.

 

Roles and Responsibilities:

Data processes

Design, build, manage and maintain data hygiene processes to ensure accuracy and completenessWrite Python and SQL code to automate data processesBuild new data processes to expand 1st party data relating to customersEnsure timeliness of data processing and availability of data to support marketing programsProvide recommendations for process improvements based on data analysis

Data integration

Define requirements for data integration processesCollaborate with IT group to build and automate integration processesManage quality and uptime of integration processesManage integration of CDP with external data and marketing partners

Product management

Define and manage roadmap of CDP enhancements and changesProvide internal stakeholders with updates about CDP operationsProvide training and support for Group 1 users relating to CDP

Vendor management

Manage relationship with CDP technology and related vendorsManage resolution of issues requiring vendor supportDefine scope of projects relating to CDP changes and enhancements

 

Qualifications:

Preferred bachelor’s degree in data analytics, computer science, management information systems, or related field2-3 years of experience working with customer data and customer databases or a Master of AnalyticsProficient in PythonProficient in SQL and building complex queriesExperience with relational databasesExperience with ETL and data integration processesExperience working with large data filesStrong communications skillsProblem-solverAccepts responsibility for quality of work and continuous improvementAbility to interact with both technical and non-technical personnelWillingness to learn and test new tools and approaches to accelerate data analysis



*All applicants must pass pre-employment testing to include: background checks, and drug testing in order to qualify for employment*


Group 1 Automotive is an Equal Employment Opportunity employer.

 

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