Customer and Sales Assistant

We want to invite you to add your talent to the world's leading learning company, with more than 24,000 employees operating in 70 countries!

At Pearson we are committed to a world that is always learning and to our talented team who make it possible. From bringing lectures to life to turning textbooks into computer-based lessons, we are constantly re-examining the way people achieve meaningful learning around the world. We are bold and innovative in our thinking and we motivate each other to explore new frontiers in an environment that supports and inspires us to always be our best selves.
We seek to build a diverse work team, in which the most important thing is talent, where everyone is considered regardless of gender, ethnicity, religion, sexual orientation, disability, age or origins. This is what makes us the world's leading learning company.

Responsibilities:
•    Administration of contract process: writing, gathering the supports and validation of the areas involved, sending for signature (digital and/or handwritten), attention to requests for changes, modifications, inquiries. •    Comprehensive management of sales contracts, guaranteeing that they comply with legal requirements and company policies.
•    Collaboration with all areas involved in the contract validation process (Sales, Legal, Back office, Logistics).
•    Follow-up on orders and procedures related to contracts.
•    Management and shipping of samples for special projects.
•    Registration of information (registration of orders and customers) in internal systems.
•    Organize, analyze and process data relating to purchase orders in order to manage payments to vendors.
•    Maintain digital archive of contracts and key business documents.
•    Safeguarding and control of documents.
•    Create and maintain reports.
•    Collaboration and support for projects in the Customer Success area.
 

Required skills:
•    Analytical and problem-solving skills.
•    Excellent communication skills (verbal and written).
•    Negotiation skills.
•    Ability to work collaboratively with cross-functional teams.
•    Detail-oriented, well-organized, and self-directed individual. 
•    Proactive and able to work on own initiative as well as with a team.
•    Passion for quality and service.

Qualification:
•    Proven experience in administrative role and contracts tasks.
•    Professional working proficiency in English.
•    Systems Skills: Microsoft 365 Office Suite (Intermediate | Advanced Excel), CRM knowledge and contract management software (Adobe Sign).