Job Description

Customer assistant specialist with French

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

PPD clinical research service`s mission is to improve health. It starts as an idea to cure. It becomes a life saved. All in-between, it’s you! We know that meaningful results not only require the right approach, but also the right people. We invite you to re-imagine health promoting protocols with us, working alongside our dedicated, forward-thinking and energetic teams.

A day in the Life:

The Customer Assistance Specialist provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed.

Provides high quality customer service to client such as: customers, consumers, health care professionals (HCP), and others.

Documents customer interactions according to PPD and client guidelines. Identifies AEs events and PCs.

Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.

Responding to non-medical information questions and processing of medical information requests (such as fulfillment, availability, device support)

Performs line checks and system verifications and generate reports.

Education

University degree or a high school/secondary diploma. Previous experience that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience.

Experience

Experience in a call center environment will be considered an advantage.

Knowledge, Skills, Abilities

Excellent organizational skills

Strong attention to detail

Ability to handle multiple tasks.

Effective verbal and written communication skills

Excellent problem-solving skills.

Excellent language skills (comprehension, speaking, reading and writing)

Fluency in English and French is required.

Excellent computer, verbal and written skills

Time management skills

Excellent interpersonal skills

Ability to work in a team environment and/or independently as needed.

Demonstrated confidence and initiative.

Flexibility

This role is currently available for Sofia, Bulgaria on a hybrid working conditions with mix of home and office work option. 

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.