Customer Business Manager

Job Description

What makes working for Kimberly-Clark so special?

Kimberly-Clark is a leading Consumer Goods organisation with much-loved UK brands such as Andrex®, Kleenex®, Huggies® and Depend®.

We lead the world in providing essentials for a better life, and our global brands are a trusted part of the everyday lives of nearly one-quarter of the world's population, in more than 175 countries.

But we don’t take this for granted, we also recognise our responsibility in developing sustainable practices to support a healthy planet, and in helping to build stronger communities to ensure our business thrives for decades to come. In all that we do, we’re building a legacy of positive impact.

Our UK head office is based in Walton Oaks, Surrey. Our work environment fosters personal, professional and corporate growth whilst reflecting a sense of community that nurtures innovation.  We recognise that employees are our most valued resource and as such, they are at the centre of everything we do. Their talent, diversity and commitment are crucial to our innovation and success.  

Excited yet?

You should be! Not only do our brands already have a rich heritage, but fueled by increasing brand investments and strong product innovation, we also have bold plans to further accelerate growth over the coming years.

In this Customer Business Manager role, you will be accountable for leading our Kimberly-Clark Personal Care business across some of the most strategically important customers within the UK&I. You’re going to have access to resources, people and support across our entire business - so if you’re driven, passionate, and can motivate and inspire those around you, whilst delivering as part of a high-calibre team, then this opportunity is just what you’re looking for!

What will you be accountable for?

Reporting into the UK&I Country Leader, Enterprise Markets, you will have full accountability for achieving sales growth, share and profitability for a customer portfolio mix we can align to your career ambitions and experience levels. You will be responsible for building consumer-led joint business plans that facilitate sustainable growth, for both the consumer and Kimberly-Clark. Through collaboration with your cross-functional team, you will be developing activation plans to help unlock the category opportunities you have agreed with your customer.

You will use data to understand, interpret and own customer/channel performance, taking a proactive approach in quickly resolving any potential challenges to achieving objectives. This is a truly exciting opportunity for someone who is passionate about progressing their career within the commercial function.

What will you bring to the team?

Outstanding individuals who are highly motivated and possess the following:

Skills:

Strong customer focus, with ability to develop consumer-led joint strategies

Proven experience of successfully forging and maintaining business relationships

Able to present recommendations in an influential manner

Excellent networking and stakeholder management skills

Strong commercial acumen - highly numerate, with strong analytical skills

Solid communication, presentation and negotiation skills

Outstanding interpersonal and collaboration skills

Exceptional time management skills, with the ability to prioritize tasks effectively

Experience of sales forecasting and profit modelling for your own business and the retailer

Knowledge:

Education to degree level preferred

Recent experience of working within FMCG

Front line customer management experience

Relevant experience of using category and retailer data sources

Proven track record of developing sustainable JBPs and delivering business results

What you can expect from us…

We offer competitive pay and benefits to employees and reward excellence and performance.  Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.

To Be Considered

Click the Apply button and complete the online application process. If successful, a member of our Talent Acquisition Team will be in touch.

And finally, the small print…

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

#LI-Hybrid

Primary LocationWalton Oaks

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time