Customer Business Manager

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

The Role

Reporting into the Head of Sales, COOP, ASDA, Morrisons, you will have full accountability for achieving sales growth, share and profitability for a customer portfolio mix we can align to your career ambitions and experience levels. In addition, you will have line management leadership responsibilities for a Customer Account Manager. 

You will be responsible for building consumer-led joint business plans that facilitate sustainable growth, for both the consumer and Kimberly-Clark. Through collaboration with your cross-functional team, you will be developing activation plans to help unlock the category opportunities you have agreed with your customer. You will be a team leader to a Customer Account Manager where you will be responsible for key customer escalations and delivering a best in class coaching and development programme to ensure progression through the organisation.  

You will use data to understand, interpret and own customer/channel performance, taking a proactive approach in quickly resolving any potential challenges to achieving objectives. This is a truly exciting opportunity for someone who is passionate about progressing their career within the commercial function.

What will you bring to the team?

Outstanding individuals who are highly motivated and possess the following:

Skills:

Strong customer focus, with ability to develop consumer-led joint strategies

Proven experience of successfully forging and maintaining business relationships

Able to present recommendations in an influential manner

Excellent networking and stakeholder management skills with the ability to tailor commercial messaging to multiple levels in the KC and Customer hierarchy

Strong commercial acumen - highly numerate, with strong analytical skills

Solid communication, presentation and negotiation skills

Outstanding interpersonal and collaboration skills

Exceptional time management skills, with the ability to prioritize tasks effectively

Experience of sales forecasting and profit modelling for your own business and the retailer

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

To succeed in this role, you will need the following:

Education to degree level preferred

Recent experience of working within FMCG

Front line customer management experience

Relevant experience of using category and retailer data sources

Proven track record of developing sustainable JBPs and delivering business results

What’s the package? 

In return for your commitment, drive and enthusiasm - we offer an attractive benefits package within a successful global business. This includes a highly competitive salary, which is negotiable depending on experience

You can also choose from our flexible benefits package which includes things like critical illness cover, travel insurance, dental cover, and many more! 

Above all, we pride ourselves on having a high performing and collaborative culture, and our commitment to you is that we will offer support and development to enhance your career. 

Flexible Working: 

At Kimberly-Clark we are happy to consider requests for flexible working, which can include flexible hours, an element of working from home, compressed hours etc.  

If this is something you wish to explore, please highlight at interview stage. 

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

#LI-Hybrid

Primary LocationWalton Oaks

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time