Provide answers to clients by: Identifying problems. Researching answers. Guiding client through corrective steps. Avoid legal challenges by monitoring compliance with service agreements. Manage and resolve customer complaints. Seize opportunities to upsell products when they arise. Enhance organization reputation by: Accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accomplishments. Update job knowledge by participating in educational opportunities and maintaining personal networks. Maintain customer/potential customer data bases.