JOB DETAILS / ROLE PURPOSE:

 

The Customer Care Team is a telephone and email based team who assist our intermediaries and customers in the quoting, sale and administration of our policies. This is an important customer facing team who are in charge with delivering exceptional customer service, advice and support to our partners and customers.

Key responsibilities/What you do:

•    Manage high volumes of emails across multiple inboxes within specified timeframes
•    Assist the team with phone calls during busy periods
•    Assist customers with quoting, issuing and manging their insurance policies
•    Assist in matters related to medical assessments and claims
•    Identify and assess customers needs to achieve satisfaction
•    Be able to build up a good rapport and trust with customers/partners
•    Provide accurate, valid and complete information to partners/customers
•    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure reso-lution
•    Keep records of customer interactions, process customer accounts and file documents
•    Follow communication procedures, guidelines and policies.

 

Key requirements/What you bring:

 

We are looking for a Team player who has:

•    Strong communication skills – we are looking for someone who is friendly, loves to collaborate within a team environment, is patient and displays high levels of empathy and care
•    Is an active listener who uses their initiative to think outside the box and problem solve
•    Someone who resilient, adaptable and able to remain calm in challenging situations
•    Intermediate level of Microsoft Office 365, Teams, Excel, Word 
•    Someone who can work to a pace with attention to detail

 

What We Offer:

 

Our employees play an integral part in our success as a business. We appreciate that each of our employees are individuals and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs.  There are many benefits to working with us including a flexi-ble work environment with up to 3 days working from home, Wellness Days, Birthday leave, Health and Life Insurance. We love to celebrate the wins and special events too. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

For more information, please visit: www.allianz-partners.com
 

64856 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.