Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Title: Customer Care Advisor  

Location: South Normanton, Derbyshire Company: Alloga, a Cencora Company Salary: £25,916.00 per annum

Hours: 40 hours per week, Monday to Friday ( 08:30-16:30, 09:00-17:00, and 09:30-17:30)

About Us:

Alloga, a part of Cencora, is dedicated to providing top-tier pharmaceutical solutions that improve the lives of people and animals. Based in South Normanton, we pride ourselves on our commitment to customer satisfaction and operational excellence.

Role Overview:

As a Customer Care Advisor, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing inquiries, resolving issues, and ensuring a positive experience for all clients.

Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely manner.Provide accurate information regarding products and services.Resolve customer complaints with effective problem-solving techniques.Maintain detailed records of customer interactions and transactions.Collaborate with other departments to enhance customer satisfaction.Stay updated on company policies, products, and industry trends.

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Requirements:Previous experience in a customer service role is preferred.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work well under pressure and in a team environment.Proficient in using computer systems and software.

What We Offer:Competitive salary of £25,916.00.A supportive and dynamic work environment.Opportunities for professional growth and development.A chance to make a meaningful impact in the pharmaceutical industry.

CompetenciesExcellent verbal and written communication skills.Ability to work accurately and pay attention to detail.Proven ability to work independently and take initiative.Strong telephone and customer care skills.Proficient in PC usage and building customer loyalty.

Personal AttributesFlexible approach to work hours.Smart in appearance with a good attendance record.Strong interpersonal skills, confident, and professional demeanor.Organized with the ability to prioritize tasks effectively.

Knowledge, Skills, and Experience RequiredNVQ Level 2 or equivalent.Previous customer service experience.Intermediate numeracy and literacy skills.Excellent customer care skills and a professional telephone manner.Proficient keyboard skills and attention to detail.Good communication skills with intermediate knowledge of MS Word, Excel, and Outlook.Sound knowledge of GDP and trained in relevant SOPs within 3 months.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned