Customer Care Advocate
Four Hands
Customer Care Advocate
DescriptionFour Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.\n
We design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 15 times and being named one of Austin’s Top Workplaces for 5 years—achievements made possible by our dedicated employees.\n
We are looking for a Customer Care Advocate to join our team and bring innovative solutions to our customer service operations. In this role, you’ll provide world-class customer support, handling service-related inquiries and collaborating with our Sales Operations team to resolve issues and ensure customer satisfaction. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is passionate about delivering excellence.
In This Role\nManage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience \nWork with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue\nDrive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies\nProvide World Class Customer Service to Four Hands customers\nMaintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures\nDevelop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed\nMaximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website\nWork diligently to continuously improve the customer experience and processes within the organization\nUphold the Core Values and be a valuable member of the Four Hands team\nOther tasks as defined by Management\n
The Ideal Person\nBachelor’s Degree preferred \n2+ years of customer care experience\nAdvanced experience in Microsoft Office; Salesforce highly preferred\nStrong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced setting\nA team player with a friendly, helpful demeanor who works well with others\nAble to make independent decisions, complete complex tasks, and demonstrate intellectual curiosity\nDemonstrate intellectual curiosity\n
Department: Sales Operations
Employment Type: Full Time
Location: Austin, Texas
DescriptionFour Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.\n
We design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 15 times and being named one of Austin’s Top Workplaces for 5 years—achievements made possible by our dedicated employees.\n
We are looking for a Customer Care Advocate to join our team and bring innovative solutions to our customer service operations. In this role, you’ll provide world-class customer support, handling service-related inquiries and collaborating with our Sales Operations team to resolve issues and ensure customer satisfaction. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is passionate about delivering excellence.
In This Role\nManage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience \nWork with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue\nDrive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies\nProvide World Class Customer Service to Four Hands customers\nMaintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures\nDevelop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed\nMaximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website\nWork diligently to continuously improve the customer experience and processes within the organization\nUphold the Core Values and be a valuable member of the Four Hands team\nOther tasks as defined by Management\n
The Ideal Person\nBachelor’s Degree preferred \n2+ years of customer care experience\nAdvanced experience in Microsoft Office; Salesforce highly preferred\nStrong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced setting\nA team player with a friendly, helpful demeanor who works well with others\nAble to make independent decisions, complete complex tasks, and demonstrate intellectual curiosity\nDemonstrate intellectual curiosity\n
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