Job Title: Customer Care Advocate Location: United States; Warwick, RI. Virtual Role with In-Person Training. New Hires must live within a commutable distance of our Warwick location. Key Responsibilities * Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. * Provide "Best in Class" customer Service for Annuities or Life Insurance products. * Complete financial transactions over the phone including withdrawals. * Educate Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions. * Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries. * Research and respond to errors, contract discrepancies and processing delays. * Research special requests and act as a liaison between your customer and operational areas. * Use computerized systems efficiently to track, troubleshoot and gather information. * Adhere to a provided schedule for your workday. * Consistently meet or exceed key performance indicators. Essential Business Experience and Technical Skills Required: * New hires should live in a commutable distance from the site the role is posted in. * High school diploma or equivalent required * 2+ years customer service experience required (this includes call center, insurance, or financial services). * Job is performed primarily virtually with required in office days based on business needs. * Must be available for the full duration of in-office training from March 31st to June 2nd, Monday through Friday, 8:30 AM to 5 PM. * Ability to work during the hours of operation of 8:30am-6:30pm EST Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs. * Strong computer navigation skills across multiple monitors and efficient keyboard/typing skills. * Ability to multi-task while speaking to a customer. * Basic math, analytical and problem-solving skills. Preferred: * Higher educational experience or professional certification * Insurance or Financial Services industry experience or Product specific experience * Prior Call Center experience * A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. * A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. * Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife. * Willingness to adopt and adapt to evolving business needs and take on new opportunities to support MetLife. * Computer experience navigating in a multi-screen environment. * Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to make effective decisions. Business Category Global Technology & Operations Number of Openings 12 At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.