Position Summary

The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS products.

Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement

Education, Experience & Skills Required

High School diploma required. College degree or equivalent work experience preferredTwo years of professional customer care experience preferred (CCAI)Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minuteExperience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.Basic to Intermediate Excel Skills preferredExperience with Oracle &/or SAP (or other ERP systems)Experience with CRM platforms such as Salesforce or Microsoft Dynamics preferred.Experience navigating and utilizing corporate websites & eCommerce platformsDemonstrated mechanical or technical aptitude preferredDemonstrated patience and approachability with other team membersTeam oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challengesAble to show situational adaptability and resourcefulnessStrong communication/interpersonal & organizational skillsStrong ability to manage daily workload

Job Responsibilities

Dedication to 80-20 overserve strategiesHandles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.Responsible for building strong customer relationships and delivering customer-centric solutionsSupport corporate initiatives designed to overserve our customers while providing an effortless customer experienceResponsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmHandles standard customer escalations, autonomously with first contact resolution when possible.Work with internal teams with a high sense of accountability and urgencyWork with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect productsParticipant in training initiatives within departmentCalls are recorded for training and quality purposes

Leadership Competency

Customer Focus – Building strong customer relationships and delivering customer-centric solutions.Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.Manages Conflict – Handling conflict situations effectively, with a minimum of noise.Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications. 

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.