Position: Customer Care Advocate II

Reports To: Manager I, Operations Business Unit

Location: Warren, MI

Remote Type: On-site

Scope of role

Formsprag Clutch is looking for a customer-oriented service representative to serve as the primary point of contact for all Aerospace customer needs.

Key Responsibilities

Manage handling of all Aerospace customer orders

Enters customer forecast and firm orders into company MRP platform as well as maintains internal database or records

Utilizes Customer-specific web-based portals for exchange of customer order information

Investigates and reports on production capabilities for new orders and expediting existing orders

Coordinates export licensing requirements

Assists in the implementation of Aerospace customer rebuild and return orders

Excellent organizational skills and attention to detail

Must possess excellent communication skills, both written and oral

Ability to multi-task and adapt to rapidly changing task prioritization

Must demonstrate professional phone etiquette skills when communicating with customers and sales representatives

Other duties as assigned

This position is subject to the International Traffic in Arms Regulations (ITAR).  As a result, all applicants must be U.S. Persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., Green Card Holder

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The successful candidate will have proven experience

High school degree or GED required

A minimum of two year’s proven customer support experience or experience as a client service representative

Experience in a manufacturing environment preferred

Experience with SAP or another Enterprise Resource Planning (ERP) system preferred

Familiarity with CRM systems and practices preferred

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication skills

Ability to multi-task, prioritize, and manage time effectively

Proficient in the use of Microsoft Office software

#LI-Onsite #LI-AB1

Benefits

Medical, Dental, Vision and Prescription Drug Coverage

Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

Paid Time Off and Holidays

401k Retirement Plan with Matching Employer Contributions

Life and Accidental Death & Dismemberment (AD&D) Insurance

Paid Leaves

Tuition Assistance

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com.  If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.