Position Overview: Support Services Group is seeking enthusiastic and dedicated Customer Service Agents to join our onsite team supporting a renowned healthcare organization. The ideal candidate will provide outstanding service, address customer inquiries, and resolve issues with professionalism and efficiency. This is a full-time, onsite position located in Colón, Panama. Key Responsibilities: + Respond to customer inquiries via phone, email, or chat in a professional and courteous manner. + Troubleshoot and resolve customer concerns related to healthcare services and solutions. + Maintain accurate and detailed records of customer interactions in the system. + Provide information about healthcare products and services to customers as needed. + Meet performance metrics, including quality scores, resolution times, and customer satisfaction. + Collaborate with team members and supervisors to continuously improve service delivery. + Adhere to company policies and healthcare-related guidelines, ensuring compliance at all times. Requirements: + Strong communication skills in English (both verbal and written). + 1-2 years of experience in customer service or a similar role, preferably in healthcare or related industries. + Proficiency in computer systems. + Ability to work onsite in Colón, Panama, with a flexible schedule, including weekends and holidays. + Strong problem-solving skills and a customer-focused mindset. + Ability to work in a fast-paced environment and handle multiple tasks efficiently. What We Offer: + Competitive salary and benefits package. + Opportunities for career growth and professional development. + A positive and inclusive work environment. + Comprehensive training to set you up for success. + Employee recognition and reward programs. Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.