Position Overview: Support Services Group is a leading provider of customer service solutions, committed to delivering exceptional experiences for our retail clients and their customers. We pride ourselves on fostering a dynamic and supportive work environment, where innovation and teamwork drive results. We are seeking a motivated and customer-focused Customer Service Representative to join our team. This role involves handling inbound and outbound calls, assisting retail customers with inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for helping people. Key Responsibilities: + Respond to inbound calls and emails from retail customers, addressing inquiries about products, services, orders, and returns. + Resolve customer concerns effectively and efficiently, escalating issues to the appropriate department when necessary. + Assist customers with placing orders, tracking shipments, and processing returns or exchanges. + Leverage company systems, tools, and resources to provide accurate information and solutions. + Deliver exceptional service to ensure customer satisfaction and promote loyalty to our retail clients' brands. + Accurately log all customer interactions and maintain detailed records in the CRM system. + Work closely with colleagues and supervisors to meet individual and team performance goals. Skills and Qualifications: + High school diploma or equivalent; associate or bachelor's degree is a plus. + Previous customer service or call center experience preferred, particularly in retail or e-commerce. + Proficiency in Microsoft Office and CRM tools; ability to learn new software quickly. + Excellent verbal and written communication skills, with a focus on active listening and empathy. + Strong analytical and troubleshooting skills to address customer concerns effectively. + Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment. + A positive attitude and the ability to remain professional and courteous under pressure. + Experience handling high call volumes in a fast-paced environment. + Familiarity with retail or e-commerce customer support processes. What We Offer: + Competitive salary and benefits package. + Opportunities for career growth and professional development. + A positive and inclusive work environment. + Comprehensive training to set you up for success. + Employee recognition and reward programs. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Sedentary Work Examples: Work performed primarily while sitting at the workstation; frequently operating a computer keyboard and other office equipment. Working Conditions: + Work in a general office environment. Requires working weekends, evenings, and holidays as required. + Job Type: Full-time Application Questions: + Have you completed the following level of education: High school or equivalent? + Are you willing to undergo a background check, in accordance with local law/regulations?