StraitSys Inc

Regular

PRIMARY FUNCTION

The Customer Care Associate is responsible for responding to helpdesk requests in various forms, updating ticketing systems and scheduling appointments for ticket resolution.

ESSENTIAL FUNCTIONS:

Respond to helpdesk requests from email, voicemail and helpdesk phone line within predetermined service level agreements.Accurately and efficiently enter all customer service information into the helpdesk systemSchedule end user appointments with TechnicianCommunicate clearly and effectively with internal customers both, verbally and written with status updates.Assist with overall customer service as needed

SUPERVISORY FUNCTIONS:

This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:

Ability to work utilizing professional written and verbal communication and interpersonal skills.Active ListeningTime ManagementKnowledge of Microsoft Office with an emphasis on Outlook.Knowledge of standard office equipment such as copier, fax machine and phones.

QUALIFICATIONS:

At least 3 years of customer service experienceHigh School Diploma or equivalent.Proficient in MS Office products primarily OutlookHighly organizedExcellent communication skillsAble to work with minimal supervisionAbility to pass a background and drug screening.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
 
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
 
The statements contained in this job description are intended to describe the general content and requirements for performance of this job.  It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
 
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.