POSITION SUMMARY:
The Customer Care Center Representative is responsible for responding to consumer inquiries and conducting outbound follow-up campaigns to assist boat and ATV shoppers and facilitate an introduction to their local Tracker Boat Center sales team. Also provide support for event and service campaigns through outbound calls to customers and prospective customers. The individuals selected for this position will be measured on performance metrics for prompt response, superior customer satisfaction and completion of scheduled appointments.
ESSENTIAL FUNCTIONS:
Employs best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders to help Boat and ATV shoppers with their information needs and set appointments with Tracker Boat Center team members at company-owned dealerships.
Acquires and maintains company and product knowledge needed to assure quality response to customer inquiries.
Employs the Company’s Consultative Sales Process as it relates to telephone engagement.
Works within and support of the Process Driven Environment of the Customer Care Center.
Collaborates with retail store and Support teams to produce satisfying outcomes for customers.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Inbound/Outbound Call Center/Customer support center experience
KNOWLEDGE, SKILLS, AND ABILITY:
Strong telephone skills, including voice quality, enunciation, grammar, listening.
Excellent writing skills, including ability to compose grammatically correct consumer communications.
Punctual and reliable work attendance
Solid selling skills and strong goal orientation
Excellent time management and organization skills
The ability to succeed in a fast-paced goal, oriented environment
Team-orientation and positive attitude
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Regularly performs computer work and sits.
Occasionally walks and stands.
Seldom/never lifts up to 50lbs.
INDEPENDENT JUDGEMENT:
Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.