Job Description SummaryIn this role, you will be acting as first level support in Healthcare Digital Helpdesk for B2B customers. The employee will deliver first level support to our customers using case management tool and its capabilities. He/She will also do other activities related to Digital solutions provided by GE Healthcare.

Job DescriptionEssential Responsibilities

Monitor incoming incident cases and service requests

Do first level support to Digital solutions based on information in the cases

Frequent customer communication about case status

Escalate cases to experts when needed

Cooperation over different functions within Healthcare Digital organization

Do small IT and other tasks like configuration and coding system updates to Healthcare Digital solutions

Help to maintain demo environment for Digital solutions

Qualifications/Requirements

Suitable for example to Master’s or Bachelor’s student in IT

Capable to work around the year in office hours (Exact working time will be agreed with the selected candidate, GE will be flexible what it comes to studies in case a student is selected)

Willingness to learn and grow in the role

Good communication skills and willingness to call customers to get additional information to cases.

Willingness to actively take responsibilities of tasks in hand

Fluency in Finnish language

Fluency in English language

Desired Characteristics

Prior customer facing experience

General understanding B2B Digital/IT solutions

Knowledge of SQL and programming is advance

Knowledge of Server and client environments and their virtualization is advance

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No