Customer Care Coordinator Job Location CA-ON-Toronto Posted Date 14 hours ago(1/15/2025 1:06 PM)   2025-13989   Permanent Full Time Building : Address 11 Church St. Postal Code M5E 1W1  

 

Reports To:  Associate Director, Customer Care

 

Position Summary: This role is primarily responsible for contributing to a high occupancy rate and increasing tenant satisfaction.  This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.

 

Responsibilities:

 

Online leasing & Customer Care

Daily monitoring of vacancy to identify trouble spots.Logging and responding to electronic and phone inquiries from prospective tenantsCommunicating with Operations regarding rental inquires, applications, appointments and questions Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assetsAnswering incoming sales and administration calls Responding to sales and administration emails.Scheduling and tracking of appointments, liaising with operations.Reviewing call recordings and tracking designated KPI’sProviding refresher training and coaching to operational staffPromoting a team based atmosphere with the onsite, regional and head office staffPhone and onsite trainingDaily monitoring of vacancy to identify trouble spots.Provide support, training and coaching to operational staffSupport team and company based project and program initiatives

 

Resident Satisfaction

Performing resident satisfaction, move-in, and move-out surveys over the phone with current tenants. Synthesizing and analyzing survey data Providing real-time support for tenants via various contact methods

 

Qualifications:

College or University educationDemonstrated history of outstanding customer relations skillsComputer proficiencyExcellent written and verbal skillsSound organizational skills with the ability to multi taskFlexibility to work varying shifts within our hours of operationContributes to team atmosphereBilingual when required