Lead and train team who perform customer service duties such as processing customer orders, verifying inventory and product availability, and handling customer inquiries in a timely manner for both internal and external customers.

KEY DUTIES AND RESPONSIBILITIES  Plan, assign and direct the work of a customer care teamEnsure the team is providing timely customer follow-up on all issues or concernsAct as liaison between operations and customers by managing account and account needsCommunicate concerns and route reports to appropriate team membersPartner with Operations to prepare daily, weekly, and monthly reports of customer activitiesProvide ongoing training to team members as needed

ADDITIONAL DUTIES AND RESPONSIBILITIES

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)2 years customer service experience in a warehouse and/or logistics environmentExcellent verbal and written communication skills with the ability to interact with internal and external customersExcellent organizational skills, including the ability to multi-task and prioritize workloadProficient computer skills, including Microsoft Office SuiteBasic math skills Demonstrated phone and email skillsMust be able to lift a minimum of 20 lbs.; weight may be more dependent upon facilityAbility to work a flexible work schedule and shift, including weekends if needed

Pay Range:$19.23 - $32.45

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.