We are seeking an experienced and dynamic individual to join our team as an Assistant Vice President. The ideal candidate will bring a strong background in team leadership from contact center, quality control and service management, Frauds, Risk and Control, particularly within KYC domain.

Experience working in high - growth environments.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. 

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.Support teams within the business operations function as needed, including risk management, compliance and collections.Comply with all regulatory requirements and internal policies related to customer care.To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Assistant Vice President Expectations

Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.