A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Customer Care Manager, Underwriting and Claims.

Principal responsibilities

Give warm call to the customers on complicated new business / underwriting / claims cases to manage customer expectation to avoid any customer dissatisfaction.Conduct fact-finding investigation against all customer complaints in relation to underwriting and claims in timely manner per the regulatory requirement and FIM guidelines, in order to drive for the areas of improvement on underwriting / claims customer journey.Conduct analysis of customers' feedback on the underwriting and claims journey and benchmark with market players to drive for transformation agendas in order to provide the best-in-class services and to build up a strong brand identity in the market.Conduct daily checking on the turnaround time of the policy applications under Underwriting process and investigate the exceptional reporting to ensure all the cases are handled and completed within the service level agreement.Review the effectiveness of operation procedure, identify any potential problem and collaborate with relevant counterparts to take remedial actions where necessary.Provide quality training to distribution channels, branches and internal departments concerning claims area.Participate in project workgroup to ensure new changes to underwriting to be implemented efficiently with proper procedure in place and necessary system support.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Customer Care Manager, Underwriting and Claims.

Principal responsibilities

Give warm call to the customers on complicated new business / underwriting / claims cases to manage customer expectation to avoid any customer dissatisfaction.Conduct fact-finding investigation against all customer complaints in relation to underwriting and claims in timely manner per the regulatory requirement and FIM guidelines, in order to drive for the areas of improvement on underwriting / claims customer journey.Conduct analysis of customers' feedback on the underwriting and claims journey and benchmark with market players to drive for transformation agendas in order to provide the best-in-class services and to build up a strong brand identity in the market.Conduct daily checking on the turnaround time of the policy applications under Underwriting process and investigate the exceptional reporting to ensure all the cases are handled and completed within the service level agreement.Review the effectiveness of operation procedure, identify any potential problem and collaborate with relevant counterparts to take remedial actions where necessary.Provide quality training to distribution channels, branches and internal departments concerning claims area.Participate in project workgroup to ensure new changes to underwriting to be implemented efficiently with proper procedure in place and necessary system support.University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examinations.New Business / Underwriting / Claims Minimumof 3 years’ relevant experience in life insurance industry, with exposure in customer service a definite advantage. Knowledge of life insurance products and solid understanding of insurance operations, especially on underwriting and claims.Strong service orientation, with good interpersonal and communication skills.Proficiency in both English and Chinese, with fluency in Putonghua an advantage.High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.

Visit Hang Seng Career Pageand sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examinations.New Business / Underwriting / Claims Minimumof 3 years’ relevant experience in life insurance industry, with exposure in customer service a definite advantage. Knowledge of life insurance products and solid understanding of insurance operations, especially on underwriting and claims.Strong service orientation, with good interpersonal and communication skills.Proficiency in both English and Chinese, with fluency in Putonghua an advantage.High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.

Visit Hang Seng Career Pageand sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.