We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Are you a seasoned leader passionate about creating exceptional customer journeys? Do you thrive in fast-paced, international environments where innovation and collaboration are key? If so, this is your chance to improve our customer journey activities and leave a lasting impact on our valued customers. You'll spearhead our customer-centric initiatives, driving growth and fostering loyalty across the Nordics/Eastern Europe market. You will be instrumental in shaping our customer service strategy, ensuring we deliver unparalleled support and exceed expectations at every touchpoint. **JOB RESPONSIBILITIES:** + Customer Care : Cultivate a team culture that puts customers at the heart of everything we do. + Drive Innovation: Implement cutting-edge solutions to enhance the customer experience, leveraging data and technology to deliver personalized interactions. + Collaborate and Inspire: Collaborate with cross-functional teams, including Sales, Logistics & Operation to advocate for customer needs and drive continuous improvement. + Empower Your Team: Build a high-performing team of customer experience professionals, fostering their development and growth. + Achieve Results: Set ambitious goals, measure progress, and deliver tangible outcomes that drive customer satisfaction and business growth. + Quality Assurance: Monitor and maintain service quality to meet company standards. **_EDUCATION & EXPERIENCE:_** + University diploma: (e.g., Business Administration, Communication, or a related field) + Proven Leadership: minimum 5 years track record of success in leading customer service or experience + Strategic Vision: Ability to develop and execute comprehensive customer experience strategies aligned with overall business objectives. + Change Agent: A passion for driving transformation and embracing new technologies to enhance customer interactions. + Data-Driven Decision Making: Strong analytical skills and experience using data to identify insights and drive continuous improvement. + Exceptional Communication: Ability to inspire and motivate teams, communicate effectively with stakeholders, and build strong relationships. + English: Proficiency (both spoken and written) Level C1 required + Experience: Infor M3 or similar ERP Systems & Sales Force is a plus + Solid Process Improvement and Remote Management experience + Working in a matrix organization and multicultural experience is a must + Driving digitalization for Customer Service Task and Omnichannel approach **KNOWLEDGE, SKILLS & ABILITIES:** + Positivity and Energy: Friendly and approachable personality. + High organizational & structured working skills + Effective Communication: Clear and concise communication in English. + Problem-Solving Skills: Analyze issues and find effective solutions. + Collaboration: Work well with colleagues from various departments. + Ability to work in a fast-paced environment and manage multiple tasks. + Full availability, i.e., no other permanent commitments. + Ability to travel around Europe (approx.20 - 30% per month) **WE HAVE:** + A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day + At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world. + We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF. + Commitment to strengthen communities where our employees live and work + We encourage and support the philanthropic activities of our employees worldwide + Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money + Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: + Innovative & adaptable + Dedicated to absolute integrity + Focused on the customer first + Respectful and team oriented + Optimistic and energizing + Accountable for performance + Benefits to support the lives of our employees At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. \#LI-CP1 \#LI- Hybrid \#INDLPCN At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.