Aston Carter's large client is seeking a Customer Care Manager to join their team! This individual will work on the development and implementation of business and customer care plans. The Customer Care Manager will be involved in a variety of activities including the implementation/development of marketing initiatives, customer retention, product displays, financial analysis, marketing analysis, and training. Key Responsibilities + Facilitating, coaching and consulting to ensure monthly/yearly sales objectives are met. + Manage program compliance and administer policies/procedures. + Assist in implementing digital marketing and advertising campaigns. + Work to improve retail website performance and increase lead generating activities. + Analyze sales, market conditions, and competition to identify specific sales opportunities. + Conduct sales and training activities. + Knowledge of all company products, services, customer demographics or profiles. + Assist in problem resolution. + Coach on customer retention, satisfaction and loyalty. Additional Skills/Qualifications Must Haves: + 5-7 years of experience within customer care, client care or district sales + Strong computer skills in MS Excel including V-lookup and Pivot Tables + Usage of data analytics in day to day work + Strong technical experience in diagnosis Nice to Have: + Power BI experience + Wholesale or retail experience + Service/Warranty experience + Certified Internal Auditor, Certified Fraud Examiner certifications Experience Level Intermediate Level Pay and Benefits The pay range for this position is $38.46 - $43.26/hr. Workplace Type This is a hybrid position in Edmonton,AB. À propos d'Aston Carter: Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents. La diversité, l’équité et l’inclusion Chez Aston Carter, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par : + L’embauche des talents diversifiés ; + Le maintien d’un environnement inclusif par une autoréflexion permanente ; + La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ; + L’assurance des opportunités de croissance pour nos gens. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.