The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria’s and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive adherence to standard global processes, identifying any areas of weakness and suggesting changes that will ensure continuous improvement.

The outcome of this role will be that Ria and XE customers, regardless of region, receive the best possible support during their engagement with us.