Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.
People – We win as a team.
Customer – We deliver customer-centric solutions.
Continuous Learning – We learn and always aim to be better.
Innovation – We innovate every day.
Results – Results matter for all of us.
Customer Care Specialist Partner Team
Our team
The EMEA customer service team is a diverse team of all ages and nationalities making English our daily business language. We enjoy spending time together on our office days (Tuesday and Wednesday) and continue supporting each other through the week to provide the best care for our distribution partners.
The Role
In this position you will be expected to take and make calls as well as communicate with customers via email. A few of the tasks you would be expected to perform are to:
Ensure all orders from our distributors are accurately and promptly processed, advising them when orders have been received, actioned, and notified of their estimated delivery dates.
Analyze and resolve the distributors' concerns using the established procedures.
Assist in the preparation of the necessary paperwork for shipments such as bank warranties and pro forma invoices.
Develop and maintain excellent relationships and support all internal and external contacts.
Supply any necessary management information and reports, maintaining reports and monitoring accuracy.
Assist Marketing and Sales teams in follow-up on marketing campaigns and quotes.
Who are you?
We are looking for an effective communicator who naturally enjoys collaborating on multiple levels. Someone who makes the customer their highest priority and has a good feeling for logistics and export requirements. Our ideal candidate is also a motivated independent worker enjoys a hybrid environment.
Essential skills:
Fully fluent in Italian & competency in Dutch.
Preferred experience:
Experience with an ERP (preferably SAP)
Previous customer care experience in a B2B environment
TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.