You Lead the Way. We’ve Got Your Back.

#8th in Fortune Magazine’s 2024 World’s Most Admired Companies
#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023 
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023 
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

In this role, you’ll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our American Express Business Line of Credit and a variety of Business Blueprint products. This servicing may be across Checking, Payment Accept and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Call volume can range on average from 80 – 100 calls a day.

Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.

As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.

Responsibilities:

Pioneering the servicing of our American Express Business Line of Credit and banking products which will lead the way in evolving American Express’ servicing strategy.   Provide extraordinary customer care by responding to questions raised via phone concerning banking / lending / debit accounts in a fast paced, structured customer care environment.  Ability to support multiple servicing across banking checking and lending products.  Consistent utilization of our customer servicing model.   Support Customer First philosophy by ensuring professional handling of customer requests.  Supporting Customers with maintenance, transactions and funds related inquiries.   Respond to Customer Inquiries around rewards and redemption with ability to handle end to end.   Troubleshoot customer problems and determine how to resolve those problems.  Ability to deliver consultative servicing. Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

Minimum Qualifications:

Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.  Proven success in a retail banking or banking customer service environment (two years+).  Knowledge of checking account products. Proven ability to service multiple banking / lending products simultaneously. Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.  Ability to navigation multiple servicing platforms. Proven ability to manage change and continuous learning.   Excellent written and verbal communication skills.

Preferred Qualifications:

Business Banking experience

 The hours of operation will fall within a 24/7 environment. Shifts will be assigned post hiring during training period.

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express