**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. **How will you make an impact in this role?** The CEN Nordic Disputes Team is a small but happy team of experts. We take on our super hero cape to help Customers who might have been debited incorrectly or… not. A Customer who raise a disputed transactions are helped in our team. We strive to deliver an investigation, a resolution, an explanation and increased Customer Satisfaction within set and expected timeframes. Are you the one who will help us solve mysteries? We are looking for a Team Player who is structured and can communicate well both to Customers but also internally. In our team we’re ready to help each other out, you will not be one of those who has just one thing to do, we aim to be flexible and help where we can so prepare to learn and have various daily tasks! **Essential experience and skills:** + Be a good administrative person + Enjoy structure + Keep the Customer Exprerience in mind at all times. + Be organized and good at communicating. + You’ll need an eye for detail. + You learn quickly + You like to analyse documentation and compare it to guidelines **Essential language:** Swedish and English **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** Sweden-Sweden-Stockholm **Schedule** Full-time **Req ID:** 25000997