Job Title: Customer Care Representative (Immediate Need)
\n\nCustomer Care Representative Pay Range: $19.00-$21.00
\n\nCustomer Care Representative Schedule: 8am-5pm Monday-Friday
\n\nCustomer Care Representative Start Date: ASAP
\n\nWe are seeking a Customer Care Representative for a contract opportunity with our client in Irvine, CA! The Customer Care Representative is responsible for all labor issues associated with warranty regarding the tankless water heater units.
\n\nThe Customer Care Representative responsibilities:
\n\n\n\t\n\tProvide customer service phone support (75%-90% of the day) answering phone calls as they come in to register units, answer basic questions, provide warranty details and redirect calls as needed.
\n\t\n\t\n\tCreate confirmation documentation of registered units for customers upon request: explain warranty information and guidelines to customers and Contractors
\n\t\n\t\n\tResearch SAP to determine if caller has already been paid or is still eligible for labor payments
\n\t\n\t\n\tAssist customers by directing them to the website to find Contractors and Distributors for their needs
\n\t\n\t\n\tDenials and Difficult Conversations: Explain to upset and irate customers why their labor claim is being denied in a calm manner. Explanations may also need to be typed up.
\n\t\n\t\n\tVoicemails: Check voicemails twice per day and return calls as needed
\n\t\n\t\n\tWarranty Cards: Gather mailed-in registration cards and enter the data into the system daily
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\nThe Customer Care Representative requirements:
2-3 years of experience working in customer service. Call center experience is a plus.
\n\t\n\t\n\tExcellent written and verbal communication skills
\n\t\n\t\n\tTyping skills of 45 WPM along with strong 10 key abilities
\n\t\n\t\n\tStrong prioritization and time management skills
\n\t\n\t\n\tAbility to work independently with a minimum amount of oversight
\n\t\n\t\n\tExcellent customer service, specifically with irate customers
\n\t\n\t\n\tExtremely detail oriented but always keeps the big picture in mind
\n\t\n\t\n\tSelf-motivated and resourceful individual
\n\t\n\t\n\tEnthusiastic and able to work in a fast paced and high energy environment
\n\t\n\n\nIf you believe you are a qualified candidate for our Customer Care Representative role, please click apply below to apply on our website!
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\n#HSIR
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