**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. _Title: Customer Care Representative_ _Location: Belgrade, Serbia - hybrid_ _Grade: 8_ _Key Areas of Responsibility:_ _Work directly with customer engineers, answering calls, solving problems, and operating with known solutions_ _Gather problem information from Customer / CE and determine the problem issue_ _Receive and document part/incident requests_ _Utilize experience, support systems, and tools to facilitate a solution_ _Escalate the problem to involve other analysts (e.g., Technical Support Specialist), if necessary_ _Provide remote lock status monitoring / Duress support_ _Work with other NCR personnel /teams (e.g., Implementation Coordinators, Account Team Support, etc. for coordination of third-party personnel support._ _Remotely deliver a solution to solve a customer problem_ _communicate with customers through various means (oral, written, electronic) to deliver a solution_ _verify the resolution of the problem with the customer_ _Contribute as a team member_ _Participate in team meetings and activities_ _Participate in objective setting, performance management, reward and recognition programs_ _Participate in special projects to continuously improve processes, tools, systems and organization_ _Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business_ _Actively develop job-related skills_ _participate in planning and implementing personal and career development activities_ _actively develop job-related skills_ _Deliver customer service following NCR Shared Values_ _Education and Experience Requirements:_ _PC literacy_ _Keyboard proficiency_ _Understanding of Windows-based applications/tools_ _Two-year technical degree preferred_ _Ability to work in the EST time zone_ Offers of employment are conditional upon passage of screening criteria applicable to the job. **Company Benefits** : + Private Health Insurance + Employee Referral Bonus Program + Wellbeing Resources + Baby Bonus + Life, Accident & Disability Insurance + Numerous opportunities for internal career pathing and advancement + Discounts for employees at NCR Atleos partners **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.