Hours 8:30am – 5:00pm Monday – Friday 

Pay starting @ $18/hour, based on experience 

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.

Join Our Team as a Customer Service Representative!
Are you looking for a dynamic role where you can build relationships, ensure smooth operations, and grow your career? We are seeking a dedicated

Customer Service Representative to manage customer accounts, coordinate with warehouse operations, and provide excellent service in a fast-paced environment.

Key Duties and Responsibilities:

Accurately invoice and verify accounts in a timely mannerVerify inbound receipts for accuracy and handle discrepanciesBuild and maintain strong, professional customer relationshipsGenerate customer reports (weekly, monthly late/bill reports) upon requestCoordinate product availability and daily schedules with the warehouse teamWork with Operations on special client requests, expediting when necessaryBe the first point of contact to resolve customer issues quickly and efficientlyMaintain and file documentation in an organized and comprehensive manner

Additional Duties Include (but are not limited to):

Check in/out drivers in the front officeWork with scheduling system (C3) to ensure smooth operationsSchedule customer appointments via SalesForce (email)Communicate with the warehouse team for door assignments and other informationCreate inbound loads in the Warehouse Management System (Accellos)Generate and close BOLs (Bills of Lading) when drivers check outEnsure inbound load accuracy, send details to customers, and file in the WMS

Why You'll Love Working Here:

Be part of a supportive team that values collaboration, communication, and efficiencyOpportunity to work in a fast-paced environment where no two days are the sameBuild strong relationships with both customers and internal teamsDevelop your skills with opportunities to learn new systems and programs

Minimum Requirements:

High School diploma or GED (may be required depending on facility)Excellent verbal and written communication skillsStrong organizational skills with the ability to multi-task and prioritize workloadsProficient in Microsoft Office Suite (Excel, Word) and willing to learn new programsMust be able to lift at least 20 lbs.; more weight may be required depending on the facility

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.