Customer Care Representative Salary $39,436.80 - $42,411.20 Annually Location Harrisonburg, VA Job Type Full-Time Job Number 5145 - (Nov 2024) Department Public Utilities Opening Date 11/26/2024 Closing Date Continuous FLSA Non-Exempt + Description + Benefits + Questions Description Do you want to utilize your customer service skills and knowledge to help ensure that citizens and local businesses receive quality water and sewer services? If so, the City of Harrisonburg Public Utilities Department's Customer Care Representative position may be the right career for you! The Public Utilities Department's Customer Care Representative is a full-time position with benefits and a preferred hiring range of $18.96- $20.39 per hour (equivalent to $39,436 - $42,411 annually); however, an exact starting rate will be determined in compliance with City policy. The ideal candidate will perform administrative support work daily under limited supervision, have strong computer skills, and be available during standard business hours Mondays through Fridays. As a Customer Care Representative, you'll: + Receive a large volume of utility billing-related calls and walk-in customers; + Accept and process payments; + Receive and respond to intermediate problems or complaints pertaining to individual accounts; + Compose routine correspondence and process return mail; + Utilize a computer database to research information about existing accounts, create new applications for utility service, and to create work orders (connect, disconnect, action requests) for field response crews; + Collate, sort, and compile fiscal data in accordance with procedures; + Operate radios for dispatch of field service technicians in response to work orders of immediate assistance needs; + Provide information to appropriate work crews; + Perform related fieldwork for the Utility Billing Division, as needed. A more detailed list of essential functions along with the ideal candidate's knowledge, skills, and abilities for this position is available in the position's class specification (https://www.governmentjobs.com/careers/harrisonburg/classspecs/1012115?keywords=5145&pagetype=classSpecifications) . Minimum Qualifications + High school diploma or GED and minimal experience in customer service, or an equivalent combination of education and experience. + Availability during standard business hours Mondays through Fridays. + Bilingual abilities are preferred but not required. + Click here to view the physical requirements of this position. (https://www.governmentjobs.com/careers/harrisonburg/classspecs/1012115?keywords=5145&pagetype=classSpecifications) The selected candidate for this position will be subject to the following screenings and must receive satisfactory results: + Computer skills assessment; and + Criminal background investigation. Supplemental Information To Apply: In order to be considered, all candidates must submit a complete City of Harrisonburg online employment application, including previous work experience and education history. This position may close at any time after 10 calendar days. (posted 11/26/2024) The City provides an excellent benefits package including health insurance, retirement (VRS & MissionSquare), life insurance, paid leave and 15.5 holidays. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status. The City of Harrisonburg is an Equal Opportunity Employer. Full-time employees are eligible for a comprehensive benefits package that includes: + Health and Vision Insurance + Dental Insurance + Paid Leave + 15.5 paid holidays + Short-Term Disability Insurance + Long-Term Disability Insurance + Life Insurance + Flexible Spending Accounts - Medical and Dependent Care + Health Savings Account + Virginia Retirement System + Deferred Compensation Plan through MissionSquare + Employee Assistance Program Additionally, the City is a qualified employer under the Public Service Loan Forgiveness (PSLF) Program, which may qualify you for student loan forgiveness if you meet the PSLF Program requirements. 01 What is your highest level of education? + Less than 8th Grade + Completed 8th Grade + Attended High School + High School Graduate + GED + Attend College + College Graduate + Attended Graduate School + Master's Degree + Graduate study beyond Master's + Ph.D. or professional degree 02 Are you available during standard business hours Mondays through Fridays? + Yes + No 03 If you are bilingual, please state the language(s) in which you are proficient. Required Question Agency City of Harrisonburg Address 409 South Main Street Third Floor Harrisonburg, Virginia, 22801 Phone 540.432.8920 540.432.7796 Website https://www.harrisonburgva.gov/employment