Job Description:

Our Customer Care team represents Cambria by providing superior service to our business partners and end consumers while also supporting a variety of internal departments.

**This position is on-site in Eden Prairie, MN (not available for remote work) and working hours are 10 am-7 pm Monday through Friday.

Essential Duties and Responsibilities:

Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers

Develop and maintain positive customer relations and work cross functionally within the company to ensure customer requests and questions are handled appropriately and in a timely manner

Work closely with business partners and customers to enter and verify a variety of Cambria product orders

Handle escalated issues, including claim analysis, guidance, address concerns and determine the best course of action for appropriate resolution via telephone and written correspondence

Thoroughly document customer interactions in a timely manner

Rotate duties among fellow team members to enjoy a variety of interactions and challenges

Other duties as assigned by management

Qualifications & Skills:

Ability to represent Cambria with enthusiasm and sincerity over the phone

Excellent interpersonal, verbal and written communication and active listening skills

Strong critical thinking, problem solving and conflict resolution skills

Understand and remember spatial relations among objects is helpful in assisting with orders

Demonstrate a positive attitude as well as an engaged, enthusiastic culture

High level of attention to detail 

Experience working with multiple computer monitors and reference points

Ability to adapt quickly and multitask

Minimum Requirements:

Education: High School diploma or equivalent, college degree preferred but not required

Experience: Minimum 1 year of Customer service, data entry and contact center experience preferred but not required

Systems: Microsoft Office, Google Suite, AutoCAD is a plus

Additional Requirements:

Managerial Responsibilities: None

Travel Requirements: None

Physical Requirements: This is an office position requiring phone and computer use.

Cambria’s starting hourly range for this position is $21.00 - $25.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.