Your main responsibilities will include but will not be limited to:

Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints; Reviewing and correcting data of incorrectly processed transactions; Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints; Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.