Job details

Country

Mexico

State / Region / Province

Nuevo Léon

Work Location

Monterrey

Domain

Operations

Interest Group

Infy Mexico

Skills

Technology|Microsoft Technologies|Customer Care Framework

Company

Infosys Mexico

Requisition ID

128505BR

Job description

MANDATORY TECHNOLOGIES
----------------------
- O365
- Live time support tool / Face to face customer experience

MAIN EXPERIENCE REQUIRED
------------------------
- Customer Service
- Technical Support

SKILLS / REQUIREMENTS
-------------------------------
-Proven experience in a Customer Service environment.
-Fluent Written/spoken Portuguese skills
-Excellent command of English in order to work in a multi-cultural environment.
-Excellent verbal, written and interpersonal communication skills.
-Flexibility to work different shifts on Month end


HIRING TYPE
-----------
- Employee

DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE
-------------------------------------------
-Basic supply chain knowledge
-Agile Methodologies
-Fluent Written/spoken Portuguese skills
- High communication skills
- Result and target focused


PROJECT ACTIVITIES AND RESPONSIBILITIES
---------------------------------------
-Process orders, and process returns.
-Help customers with complaints and questions.
-Give customers information about their orders.
-Deliver high customer service to perform support within a supply chain for a technology service provider.

This position requires your presence in the office of 100% of the workdays every week.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.