Our Client, a Medical Research company, is looking for a Customer Care Representative I for their Lenexa, KS location. Responsibilities: + Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. + Supports assigned client group(s) performing routine complexity health related customer excellence activities. + Typically makes routine outbound, health related customer calls following set scripts, procedures. + Maintains complete customer/patient confidentiality for all health, personal and other customer information. + Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. + Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and + services, concerns of service failures and other duties needed to provide superior service. + Supports all client group(s) based on business needs. Requirements: + 1-year related customer service excellence experience. + Health care and laboratory related experience. + Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. + Consistent exceptional customer service, accuracy and quality focus required. + Additional Job Details: Handle incoming client inquiries, evaluation of protocol and take appropriate course of action. + Adhere to all SOP protocols as defined and applicable. + Able to lift up to 50 lbs. Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.