The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Customer Care Reservations Agent, you'll be the friendly voice that helps guests book their stays and plan their visit. Your job is to make each guest feel welcome and ensure their experience is memorable, from the moment they call to the end of their stay.  

THE STARTING RATE: $17.50

THE DAY-TO-DAY:

Help guests book hotel rooms (casino, regular, and convention), restaurant tables, entertainment, and special events.

Provide information about our resort, its amenities, and the local area.

Assist the Player Development team with reservations and complimentary services.

Answer calls, which may involve transferring calls, handling in-room requests, and managing complex reservations for VIP guests.

Ensure that all reservation and service requests are handled and confirmed as per company guidelines.

THE IDEAL CANDIDATE:

High School Diploma, GED or equivalent educational certification

1+ Years of Prior Relevant Customer Service Experience

Work varied shifts, to include weekends and holidays

Previous experience in a call center or customer service environment

Experience in a resort setting is a plus

Familiarity with reservation systems like Opera, LMS, or ACSC is an advantage

Proficient in English, both written and verbal

Capable of working under pressure and handling multiple tasks

Strong computer skills (Outlook, MS Word, Excel, PowerPoint) and familiarity with office equipment (phone, copier, fax machine)

Excellent organizational skills and attention to detail

Good listening skills and strong judgment 

Availability to work varied shifts, including weekends and holidays

Professional appearance and demeanor

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off benefits

Paid sick time

Remote/Hybrid Work Schedule

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084

Are you ready to JOIN THE SHOW? Apply today!