Job Description:

Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!

 

Who is DEXIS and why should you join the team?

 

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

 

Where are we?

 

We are located at Ultrapark 1, La Aurora, Heredia

 

Position Summary

 The primary function of this position is any or all phases of processing software upgrades, conversions and supporting our customers through the upgrade process. Support channels including but not limited to phone support, email support and Live Chat support.

 

The is an in-office position with staggered shifts between core departmental hours of 7:00am - 5:00pm CT, Monday - Friday in order to support US/Canadian customers. This position may be required to work holidays and overtime as dictated by business needs.

 

Essential Duties and Responsibilities

Review and process upgrades in a timely manner according to released work instructions.Support customers over the phone, Email and/or Live Chat.Provide world-class customer service, response time, and follow through to internal and external customers.Verifying accuracy of complete upgrades through quality self-checksEnsure smooth and seamless processing of upgrades and conversions.Provide fast responses and always maintain an elevated level of professionalism. Other related administrative duties/projects as directed.

Job Requirements:

Excellent written and verbal communication skills are needed as well as heavy proficiency in word and excel.  Excellence in accuracy and attention to detail is a must. Superior time management skills are essential. This position requires working standard departmental support hours (8am – 5pm EST Mon-Fri), holidays and overtime, as dictated by business needs.

MINIMUM REQUIREMENTS

HS Diploma or equivalent1-year previous experience in customer service role.

PREFERRED REQUIRMENTS 

SAP experience

Relationships:

Internal relationships:

Reports to the Technical Support SupervisorFrequently interacts with all functional departments

 External Relationships:

Frequently interacts with customers and partner dealers

Operating Company:

DEXIS

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