We are looking for compassionate customer service professionals to join our client, who supports Department of Health Services and assists callers with questions regarding enrollment into the State's managed care programs, Medicaid Supplemental Security Income (SSI) and BadgerCare Plus.
... This position provides support in a call center environment, including choice counseling and enrollment in a Health Maintenance Organization (HMO), performs data entry of enrollment choices and exemption/disenrollment in the State's Maintenance Management Information System (MMIS)
Employees will be able to work remotely after training but may be expected to return on-site per the State's request at any time.
Highlights:
Responsibilities:
Provide customer service by managing customer calls. Provide support through processing enrollments, exemptions, and disenrollment by phone, mail, or other contact methodsMaintain updated knowledge of the Wisconsin Medicaid programs and health plans available to members, provide information and fulfill requests for materials via mail, email, or download.Transfer/refer consumers to appropriate entities, including translation services for non English speakers, according to the established guidelinesTrack and document all inquiries using the applicable systems.Meet Quality Assurance (QA) and other key performance metrics
Qualifications:
Please apply to the Customer Care Representative for immediate consideration!
#SPH1001
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
We are looking for compassionate customer service professionals to join our client, who supports Department of Health Services and assists callers with questions regarding enrollment into the State's managed care programs, Medicaid Supplemental Security Income (SSI) and BadgerCare Plus.
This position provides support in a call center environment, including choice counseling and enrollment in a Health Maintenance Organization (HMO), performs data entry of enrollment choices and exemption/disenrollment in the State's Maintenance Management Information System (MMIS)
Employees will be able to work remotely after training but may be expected to return on-site per the State's request at any time.
Highlights:
Responsibilities:
Provide customer service by managing customer calls. Provide support through processing enrollments, exemptions, and disenrollment by phone, mail, or other contact methodsMaintain updated knowledge of the Wisconsin Medicaid programs and health plans available to members, provide information and fulfill requests for materials via mail, email, or download.Transfer/refer consumers to appropriate entities, including translation services for non English speakers, according to the established guidelinesTrack and document all inquiries using the applicable systems.Meet Quality Assurance (QA) and other key performance metrics... Qualifications:
High school diploma or equivalent degree2 years experience in a call center settingMust be able to type 30 wpm (testing required)Must have, or be able to set up, a dedicated and quiet workplace, including a stable and secure internet connection that meets requirementsAbility to provide compassionate and patient customer service to membersPlease apply to the Customer Care Representative for immediate consideration!
#SPH1001
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
- Provide customer service by managing customer calls. Provide support through processing enrollments, exemptions, and disenrollment by phone, mail, or other contact methods - Maintain updated knowledge of the Wisconsin Medicaid programs and health plans available to members, provide information and fulfill requests for materials via mail, email, or download.- Transfer/refer consumers to appropriate entities, including translation services for non English speakers, according to the established guidelines- Track and document all inquiries using the applicable systems.- Meet Quality Assurance (QA) and other key performance metrics
experience1-4 years
skills- Ability to provide compassionate and patient customer service to members
educationHigh School