*Main responsibilities * *Customer Feedback Handling* oProvides high level of service to both customers and CWT by researching and resolving customer issues within the defined SLAs negotiating results that best serve both CWT and the client o Provide clear, thorough and unbiased investigation of customer issues using all available resources and tools. o Address all customer feedback in accordance with CWT policy whilst maintaining the highest levels of both oral and written communication with all parties o Work closely with Traveler Experience, Customer Teams & other internal stakeholders to resolve Customer Service Issues through a closed loop process. o Ensure all opportunities are explored to promote a mutually beneficial cost avoidance approach o Work with CWT and/or client preferred suppliers to support timely resolution of customer complaints o Demonstrate strong root cause investigation/problem solving abilities *Qualifications * *Experience & education: * • Experience o 2 years working experience as travel counselor or customer service environment o Strong communication skills • Languages o Local language and business English fluent, both written and oral (additional languages are a plus) • Knowledge, skills and abilities (KSAs) oStrong communication skills both written and oral o Strong organization/time management skills and good attention to detail o Knowledge of relevant GDS (multi-GDS is a plus) o Analytical with ability to solve problems o Aptitude to build relationships, develop trust and foster confidence with both internal and external stakeholders o Good knowledge of MS office o Understanding of booking processes and tools o Customer focused with ability to take unbiased view o Ability to work autonomously with a strong sense of accountability o Must demonstrate and maintain the highest level of professionalism at all times • Education o High School Diploma or equivalent **Job:** **Customer Care* **Organization:** **TX_CSE_Quality and Operational Excellence* **Title:** *Customer Care Specialist * **Location:** *Taguig* **Requisition ID:** *2400006D*