Job title: Customer Care Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 12

Roles and Responsibilities:

Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

Advanced English Team building and learning. At least 6 months of experience in Customer Service Great communication skills and interpersonal skills Good analytical and problem solving skills Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Do you have a minimum of 6 months of customer service experience?(Required)YesNoDo you have experience working in a call center environment?(Required)YesNoAre you flexible working in shifts?(Required)YesNoDo you have experience in TA Dashboard and handling HRIS System?(Required)YesNoCurrent Location(Required) Notice Period(Required)Immediate joiner2 weeksMore than 2 weeksAttach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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