**Imagine yourself** **_…_** + Thriving in a supportive team environment that inspires you to strive for excellence.  + Collaborating with a vibrant, diverse, global team.  + Contributing to a brighter, more sustainable future.  At **Trojan Technologies (https://www.trojantechnologies.com/en/)** **,** you have the power to make it possible. **Trojan Technologies** , a Veralto (https://www.veralto.com/) company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications. When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world’s vital water resources, and where you’ll have the power to deepen your skillset, own your ambition, and fuel your career growth. **Take a moment to watch our video:** The Power to Make Things Possible (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c) ( https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c ) **We offer:** + Flexible time off! + Professional onboarding and training options. + Powerful team looking forward to working with you + Career coaching and development opportunities + Health benefits + RPP + Bonus Plan Reporting to the **Customer Care Manager** the **Customer Care Specialist** is responsible for delivering exceptional support by applying standard work, best practices, and leveraging internal tools and systems, this role ensures the timely and accurate completion of quotes, order entry processing, and responses to customer service inquiries. Collaborating closely with Aftermarket Regional Sales Managers and the Technical Service team, the Customer Care Specialist plays a critical role in driving the success of our proactive, customer-focused Service business. This position is part of the North America **Customer Support Team** located in **London** and will be **hybrid** **.** At **Trojan Technologies** we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.     **In this role, a typical day will look like:** + Provides administrative and organizational support to the sales team, including bid generation and maintaining the sales funnel to ensure accurate forecasting. + Manages quotes, process orders, and addresses customer service inquiries using internal systems and tools. + Facilitates communication between departments, sponsors team meetings, and coordinates with vendors and customers for third-party inspections. + Tracks sales KPIs and performance metrics, ensuring accurate forecast and calculating sales incentives. + Collaborates with Aftermarket Regional Sales Managers and the Technical Service team to support the success of a customer-focused service strategy. **The essential requirements of the job include:** + Minimum of 3+ years of experience in customer service, contracts, or a related field. + Proficiency with CRM or ERP systems (e.g., Salesforce, Zendesk, HubSpot, SAP) is mandatory. + Experience with order entry, purchase orders, and supply chain processes. + Experience with data entry, managing customer information, and maintaining accurate records. + Strong analytical skills to assess customer data and provide accurate forecasts. **Trojan Technologies** is proud to part of the **Water Quality segment** of **Veralto** (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.