As a Customer Care Specialist (Cust Exp Professional) at Honeywell Energy and Sustainability Solutions, in Bucharest, you will be responsible for Establish, develop, and maintain effective working relationships with UOP's customers and align UOP order processing procedures to rationalise customer specific requirements within UOP business operating guidelines. This is a hybrid role, 3 days at the office + 2 days work from home model.

Honeywell

As a global technology leader, Honeywell Energy & Sustainability Solutions (ESS) enables the energy evolution, provides solutions that help reduce emissions, and delivers innovative renewable materials to our customers across industries.

Powering the Future of Energy Transition, Sustainable Materials & Advanced Chemistry, and Petrochemicals.

Key responsibilities

Direct the Master Data Group to create new SAP customer numbers and advise them of any customer master data changes;Communicate the Honeywell Credit Dept. approved payment terms to Sales;Key point of contact for any pre-sales proposal opportunities;Create SAP sales orders based on Sales Order Form and knowledge of UOP contracts, quotes, customer purchase orders, letters of credit and other negotiable documents. Maintain status updates / coordination with internal functional areas;Formulate the required invoice backup documentation;Create shipments and deliveries to arrange shipments, inclusive of selecting freight vendor / quotes / paying freight bills;Track deliverables.  Communicate directly with the customer and UOP project managers regarding deliverables, sales and withholding tax and issuance of PO's;Request opening (by Treasury) of Stand-By Letters of Credit and Bank Guarantees using templates from signed agreements or, if absent, by coordinating acceptable templates between the customer and Honeywell Treasury;Create Advance Payment Invoices.  Monitor receipt of Advance Payments and make appropriate sales order entries when monies are received;Document Letter of Credit language on invoices accurately with no discrepancies;Issue invoices and supporting documentation to customers as per signed agreement OR prepare full presentation documents for presentation under letters of credit. Prepare pro-forma invoices as needed and requested by sales or customer;Work with Honeywell Credit Dept. to resolve credit hold issues;Coordinate with Credit & Collections on outstanding invoices.  Attend customer meetings with regards to invoice payment process and collection to minimize days outstanding. Prepare any documents for audits;Correspond directly with the customer on issues affecting payment, or any product returns;Learn customer billing systems such as Ariba and enter required information directly into a customer's payment system in order for UOP to promptly receive payments;Create credit memos or cancel invoices as necessary, obtaining appropriate authority.

Key skills and qualifications

4 year college degree or equivalent experience- Finance and/or Accounting background preferred;3-5 years of prior work experience in Customer Experience and/or Logistics;Excellent analytical and problem solving skills in a complex business structure;Ability to work well under pressure, have the self-confidence and sensitivity to address difficult customer problems;Ability to manage numerous competing priorities;Knowledge of financial negotiable documents i.e. Letters of Credit, Stand-by Letters of Credit;Understanding of financial accounting basics: GAAP (generally accepted accounting principles);SAP or equivalent system-wide application experience, preferably with knowledge of the Sales & Distribution, Project Systems and FICO modules, logistics and distribution expertise with Microsoft Office Suite knowledge;Excellent communication skills both internally and externally across time zones and with customers. Clear Spoken and written English;Strong negotiating skills;Ability to develop strong partnership and work well in a team environment;Excellent time management, organization and prioritization skills with a proven record of meeting deadlines.

Our offer

3 + 2 hybrid work arrangement to support your work-life balanceCompetitive Salary regularly increased based on your performanceEnjoy 25 vacation days per year, plus extra days off for life's special eventsWe provide meal vouchersFlexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)Medical Insurance Plan paid by the companyChristmas and Easter bonusesRecognition & referral bonus programsComprehensive induction, ongoing training and development to set you up for successIn-house and external learning platforms (Udemy) to continue to expand your skillsWork experience opportunities to help you grow your career with usGlobal employee networks to help you connect and growEmployee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family mattersIn case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aidsAccess Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environmentYour family is growing while working at Honeywell? We congratulate you by offering special bonusesFrequent Employee Engagement activities fostering an inclusive and diverse work environmentFresh fruit days in the officeWant to learn more about life at Honeywell in Bucharest? Check out our culture book at https://careers.honeywell.com/romania

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Additional InformationJOB ID: HRD258605Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexempt