Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.
People – We win as a team.
Customer – We deliver customer-centric solutions.
Continuous Learning – We learn and always aim to be better.
Innovation – We innovate every day.
Results – Results matter for all of us.
Job Title: Customer Care Specialist - German & French/Dutch
Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.
Position Overview:
Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.
As a Customer Care Specialist, you will act as a trusted advisor and educator on Epredia’s suite of products. If you have previous customer service experience, you can apply your current knowledge and expand your career. You will play a major role in delivering our mission, to improve lives by enhancing cancer diagnostics.
Location: Hybrid /Breda
What will you do?
Ensure orders from our customers are accurately and promptly processed with frequent status updates on estimated delivery dates.
Monitor and carry out daily checks on order status for customers, linking with the order management & logistics team and finance.
Assist in the preparation of the necessary paperwork for shipments such as bank warranties and pro forma invoices
Support sales partners to review priority orders to improve customer experience.
Manage targeted customer calls, quote inquires, product inquiries, documentation requirements to further the growth of the entire portfolio
Skills you will need
HBO in business administration, commercial studies, communication or similar preferred
Strong verbal and written communication skills in German, French/Dutch would be a plus.
Experience in a B2B Customer Service environment
Knowledge of ERP systems (Preferably – SAP)
TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.