Company Description

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

Job Description

What will you do:
Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets company and client goals for levels of performance.

What are your responsibilities:

Responsibilities for inbound or outbound call segment applies based on individual assignment.Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing trainingEntering & processing ordersProcessing cancel/change requestsRequesting reprints/creditsEnsuring security and privacy of customer's informationProviding education and support regarding products and servicesProbing to identify needsActs/offers appropriate products, services, and solutions to meet customer needsUtilizes available resources appropriately to accurately enter data and service the customersEnsures appropriate follow-through steps are completed for each callMaintains complete and accurate records of all call activity as requiredMakes outbound calls to achieve the goals of assigned call segmentProvides a basic level of customer support, but escalates more advanced problems to their SupervisorMaintains a professional appearance and a quality work environment that adheres to all safety and security policiesLimited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretionWorks within a team environment supporting both team objectives and overall Center objectivesMonitoring of individual performance tracking data and provides input for Individual Development Plans 

Do you have these skills or experience?

HS Diploma/GED requiredBilingual - Fluent in English & SpanishMinimum 0-2 yearsPrevious customer service, banking or retail experience helpfulMultitask abilityDetail orientedGood communication and interpersonal skillsBasic computer skillsAbility to learn required information and ongoing training

Qualifications

Education & Knowledge Required

HS Diploma/GED required