We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Job Summary:
We are seeking to hire a highly motivated and detail oriented individual who has strong communication skills to join our customer service team as a Customer Care Specialist in San Antonio, TX. The representative will provide technical advice/support to customers on all products within their portfolio and will also handle incoming orders and requests for information via telephone or email. This position will interact with internal departments and outside vendors and shipping companies to ensure timely delivery of products.
Responsibilities:
Provide technical advice and support to customers regarding the use of products.
Assists in training new customers and new employees.
Interacts with sales representatives and distributors to relay customer concerns and suggestions.
Promotes and demonstrates safe work practices and behaviors.
Maintains records related to quality assurance, inventory control, and safety.
Work requires basic knowledge of Microsoft Office (Outlook, Word, Excel).
Must have excellent interpersonal skills and be able to communicate effectively both verbally and written.
Prioritizes work activities based upon financial impact to desired business goals.
Utilize Lean Manufacturing techniques to continually improve department efficiencies.
Participates in teambuilding activities and contributes to the achievement of group goals.
Works collaboratively with peers to meet individual targets while contributing to the success of the team.
Qualifications:
Bachelor’s degree preferred or equivalent combination of education and experience.
Minimum of one year previous customer service experience required.
Strong organizational and problem solving skills required.
Ability to multi-task required.
Excellent verbal and written communication skills required.
Proficient computer skills required.
Ability to perform basic math required.
Highly flexible – ability to adapt quickly to change.
Self-motivated – able to take initiative and make decisions.
Detail oriented – able to focus on the specifics of a project or situation.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Primary Work LocationUSA TX - San AntonioAdditional LocationsWork Shift