About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Description

The role:

Processes inbound calls/chats/e-mails from customers and solve a wide range of customer service issues and problems; carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed; understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators; advising and informing customers regarding clients' products and services; navigating multiple systems simultaneously in order to update e-records promptly and accurately; proactively provide support and assistance to colleagues and work together as a team.

The candidate:

Has excellent command of Turkish language (at least level C1); has good command of English language (at least level B2); experience in a contact center or customer facing role is beneficial; can adapt quickly to changes in products, process and technology; has proven track record of excellent attendance and time-keeping; has good computer literacy. We offer: Competitive remuneration scheme; Standard working hours; Social package including: additional healthcare insurance, gift vouchers, sport card discounts; To participate in company initiatives – charity activities, team buildings, sports events, internal competitions; Opportunities for a long-term professional career; Entitlement to company internal training and development accordingly global standards; Friendly and accessible office location.

 

 

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!

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