Job Summary Bern's Steak House (https://bernssteakhouse.com) is seeking dedicated, detail oriented and professional candidates for an experienced supervisor for the Customer Care/ Reservation department in a high-volume restaurant. We will provide you with the tools to learn, grow, and become a confident and knowledgeable asset in any professional setting. Responsibilities and Duties + Handle high volumes of guests needs in an organized, efficient and professional manner. + Input accurate reservations and guest requests into a digital reservation system. + Answer guest questions regarding our menu, history, policies and procedures. + Communicate messages and special requests to teammates in a clear and concise manner. + Ability to exude a welcoming and friendly demeanor through all circumstances. + Work closely with department managers and administrative director to cater guest experiences + Learn the gift card platform, how to activate, sell and look up gift card inquiries + Write customer care schedule (manager approves)  + Organize and approve request-offs, approve and confirm coverage for vacation time + Track callouts, tardies, improper callouts, pattern absenteeism and attendance trackers for department + Well versed in policies and procedures to give accurate information to guests and employees + Handle challenging guests - liaison between guests/managers, extension of the Maitre d’ + Trainer - establish training metrics and quizzes to confirm comprehension + Add/decrease reservation guest counts in OT with manager code + Updated Q&A and training binder as needed (menus, updated information, policies & procedures) + Regularly check website for accuracy, necessary updates + Flexible schedule/ willing to cover when someone calls off + Willing to correct employees when wrong information is given and when not following policies or rules + Work with manager/HR on corrective counsellng and documentation + Review and properly tag reservations and add guest notes with future catered experiences in mind + Flag possible third party reservations and communicate concerns with the admin team + Main customer care duties during your shift to help with call volume + Answering phones/ assisting guests + Confirmations calls  + Emails  + Any other duties that are asked and needed + Maintain no-show/cxl fees and notes, charging accordingly Qualifications and Skills + Attention to detail. + Ability to work calmly and efficiently in a high volume, fast-paced environment. + Must maintain a professional demeanor and well-groomed appearance at all times. + Must be available nights, weekends, and some holidays. + Ability to work independently while still contributing to overall goals of the team. + Must be able to work with your hands, stand, bend and lift for extended periods of time. Benefits and Perks Immediate + Closed On Monday  + Holiday Bonus Shift Pay for Thanksgiving Day and Christmas Eve  + Custom Supplemental Insurance Coverages Through AFLAC + Life Insurance Policy (10-, 20-, & 30-year terms) + Short Term Disability Income Insurance + Accident Advantage On/Off Job Insurance + Cancer Protection Insurance + Critical Care Protection Insurance + Hospital Choice Insurance + Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets + Family First Discounts + 20% off entire bill at Haven restaurant & bar for employee and up to 3 guests + 20% off food and non-alcoholic drinks at Bern’s Steak House for employee and up to 3 guests + 20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests + 10% off total purchase at Bern’s Fine Wines & Spirits retail store + 20% off entire bill for all meal periods at Élevage SOHO Kitchen & Bar for employee + 20% off Spa Services at Spa Evangeline for employee + 20% off Epicurean Theatre classes per online purchase + Marriott Friends and Family Discount for hotel accommodations + Complimentary Family Meal and/or $3 Discounted Meal per shift + Free, Secure, Covered Parking 90-Days + Custom Packaging Health Plan Options with Tenured Based Employer Contribution + Health + Dental + Vision + Internal Career Growth Opportunities 1-Year + Tenured Anniversary Pay for maintaining full-time status (5 days up to 20 days paid annually) + 401K Employer Match of 25% Up to the First 6% + Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law. Powered by JazzHR