MAU is hiring a Customer Care Support Representative for our client in Fairburn, GA. As a Customer Care Support Representative, you will ensure accurate order entry, timely updates, and seamless follow-through to enhance the customer experience. This role maintains order accuracy, communicates with stakeholders, and collaborates across departments to manage inquiries, coordinate with suppliers, and track order progress. This is a direct-hire opportunity.

Benefits Package Pay of $25 per hour 401k matching Life insurance Health insurance Dental insurance Vision insurance Short-term disability Long term disability Paid time off Shift Information Monday to Friday | 8:00 AM to 5:00 PM | Hybrid work model with up to 3 remote days Required Education and Experience High school diploma or GED equivalent required 2+ years of customer service experience, preferably in a manufacturing or related industry Essential Functions Process customer orders accurately, send acknowledgments, and maintain organized records of orders and customer information Proactively communicate order status and delivery times via phone, email, and other channels, keeping customers informed throughout Collaborate with customer service, sales, purchasing, and technical teams to clarify specifications, resolve issues, and ensure orders meet customer needs, requiring persistence and assertiveness Monitor order progress from entry to fulfillment, confirming shipping dates with the purchasing department and promptly updating customers on any changes Resolve order discrepancies by working with logistics, purchasing, and product management teams to deliver timely solutions Maintain accurate customer interaction records in the ERP and Vault systems Process returns, exchanges, and refunds according to company policies and customer expectations Support process improvements by providing feedback on workflows and assisting with training materials for new staff Provide administrative support by managing internal notes, files, emails, and voicemails to remain organized and responsive Adapt to new responsibilities and contribute to team and organizational goals with a flexible, team-oriented mindset Stay current with cultural development initiatives and consistently apply them in daily tasks Physical Demands Ability to sit for extended periods in an office setting, using a headset, computer, and other office equipment.